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RETURNS
If you are not satisfied with your purchase you can exchange it within 7 days of purchase. Products are returnable at
customer's expense. Customer is paying actual shipping cost for replacement items. Original shipping and handling charges are
not refundable.
All returns should be neatly packaged, in new condition and include the original or a copy of the invoice indicating date of purchase, order number and reason for return. Return shipping is your responsibility.
In case the customer has received damaged merchandise we will ship replacement item at our cost, restocking fee is not applicable in this case.
Exchanges, swaps, or returns for credit will not be handled unless we receive the original or a copy of the invoice within 7 days after you receive the merchandise.
PAYMENTS
Currently we accept credit card payments through secure payment server. Credit cards acceptable:
- Visa
- Master Card
- American Express
Your credit card information is inputted directly into a secure server of an Australian based company . Your credit card number is not stored on our website or customer database. The transfer is done via a secure, 128 bit encryption algorithm to ensure a safe, secure transaction. Using your credit card online through our handy and secure E-commerce ordering system is as safe as buying at your local department store. All credit card information is encrypted and transmitted without risk using our Secure Sockets Layer (SSL) protocol.
Ordering with Swish Gear is very secure.
Other acceptable payments are:
- PayPal
- Direct Bank Deposit
Please email us at sales@swishgear.com.au if you prefer payment via direct deposit. Please include the following information in the email so we can process your order without any delays:
- List of products you would like to purchase (product codes and quantity)
- When we get this information we will send you an invoice and payment instructions.
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