2. Do you accept enquiries for products not listed on your site?
Yes, we welcome your enquiry and will help you find what you're looking for.

3. Do you offer wholesale prices?
Yes, we have a trade counter dedicated to wholesale enquiries. .

4. How do you ensure the security of online payments?
We use a secure server, which utilizes Secure Socket Layer Protocol (SSL) and is protected during order submission. You will see an unbroken 'key' icon at the bottom of your browser upon entering information into the online order form.

5. Do you offer a money back guarantee?
We do offer a money back guarantee but subject to certain conditions as itemized in our company Returns Policy. Click here for full details. Please note Swish Gear Pty. Ltd. connot not be held responsible for any packages that are detained by customs in your country.

6. How long will delivery take?
We need 1 to 2 working days to process your order before shipping, we try to get your purchase to you within 2 - 3 days. Subject to postal services it may take 5 to 14 days for them to deliver it to you.

7. How do you pack goods to avoid accidental damage during delivery?
All products are carefully wrapped. We use a combination of packaging materials such as bubble wrap, foam and corrugated cardboard boxes for very large orders. In the rare event you receive damaged goods, you may check our Returns Policy.

8. Who is responsible for custom duties?
Customs duty and tax vary in different countries and states throughout the world. You may be required to pay some duty on certain items purchased from overseas. The buyer is responsible so you might want to check first with your local customs office. Please note Swish Gear Pty. Ltd. cannot be held responsible for any packages that are detained by customs in your country.

9. What type of payment methods do you accept?
We offer 3 ways to pay -

• Secure online credit card payment
• Paypal
• Direct Deposit

10. What types of credit card payments do you accept?
We accept all major credit cards such as Visa, MasterCard, Diners Club and American Express.

11. How do you charge non-AU citizens in AU$?
When you place your order we debit your card in AU$ your credit card statement will show that amount in AU$ and the equivalent will be debited in your local currency.

12. Do you accept personal checks or money orders?
No we cannot accept personal checks or money orders. If you can't order on-line using a credit card then we recommend offline payment via Direct Deposit. Please for our bank details.

13. How long does it take for you to answer customer enquiries?
We try to answer your enquiries within 48 hours.

14. How do you acknowledge my orders?
When you place your order, you will see a page acknowledging the successful submission of your order. You will also receive an email confirming your order.

15. Why isn't my browser working with your site?
To purchase merchandise from this site, you must be using a browser that is SSL-compliant and has a "secure mode." When your browser is in secure mode, you will notice an unbroken key or lock at the bottom of the page. We recommend using Microsoft IE 3.02 or Netscape 3.02 or later.

16. If I have problems with on-line ordering what can I do?
Your browser could be configured to not accept "cookies." This site uses cookies to keep items added to an order "attached" to the correct shopper. You can change your browser option to accept cookies in the preferences. Please contact us if there is a problem when ordering.

17. What do you do with our personal details once we have ordered?
Your privacy is guaranteed. The company who processes the financial transaction securely for www.swishgear.com.au DO NOT give or sell ANY information we get from customer orders or email registrations to anyone.